Here are our most commonly asked questions, plus some suggestions on what to bring and wear on your trip. For more detailed information about each trip, please visit our Adventures Pages or call us at 888-722-6505 (MST).
What time do we need to arrive before our trip?
For our Montana Whitewater Rafting trips, check-in is a half hour before the trip departure (example: if your trip time is at 12:30, please check in at 12:00). For Scenic Floats, check-in is 15 minutes before departure.
If you’re running late or need directions, please call us as soon as possible at 888-722-6505.
What is the cancellation policy?
We require a 48-hour cancellation notice. Any cancellation that is not 48 hours before your scheduled departure will be charged the total cost of the trip. You must speak with a staff member to cancel, do not leave any messages to cancel. No shows will be charged the full price of the trip. PLEASE give us a call if you are expecting a delay or are not able to go on the day of your scheduled trip. We would be happy to reschedule your trip. Phone us at 888-722-6505 or 406-570-8448.
How big will the rapids be?
The section of the Yellowstone River that you’ll be rafting on will have Class II and Class III rapids. These are rolling rapids with no waterfalls or drops. The rapids are suitable for everyone throughout the entire season, but they are biggest in the early season (May and June) after the snow melts and slow down later in the summer and fall.
Do I need experience?
No, the Yellowstone River is a fun for the whole family without being technical or requiring a high skill level. Anyone who is physically able will paddle and anyone who’s too young or does not want to paddle can sit in the middle of the raft. You will be given a safety speech before departure and you may ask questions at any time. We want you to feel comfortable at all times.
Are there age limits on the adventures?
For our Montana Whitewater Rafting Adventures, children must 6 years old or 40 lbs, and fit the gear properly.
Yellowstone River Scenic Floats are “dry” trips (no whitewater) and there’s no paddling required, all ages welcome!
**Scenic Float Parents please note** Sometimes being on the water for the first time can be overwhelming for a little one. In respect of other guests and to be sure you will enjoy your trip, you will want to be sure your little one is comfortable and confident before going on the water. We want them to have a great first experience on the river!
Do I need special gear?
All whitewater rafting gear is included: helmet, lifejacket, booties, splash jacket and wetsuit (if needed). We recommend that you bring a towel and change of clothes. For Chico Hot Springs guests, our office is in walking distance to your room. Don’t forget sunblock and sunglasses!
On Yellowstone River Scenic Floats: no gear is required but we recommend bringing a jacket or sweatshirt if it is cooler out. You are welcome to bring something to drink (no glass), we recommend wearing sunblock and sunglasses.
Will there be photos of our trip?
Yes, on our Montana Whitewater Rafting Adventures, we have a photographer who takes amazing photos that will be available for viewing and to order after your trip. Guests on Yellowstone River Scenic Floats or taking Horseback Rides will want to bring their own camera… you’ll have all kinds of great photo opportunities!
May I bring my dog?
Yes, we are dog lovers, too! In order to serve you and be courteous to other guests, we may charge a private boat fee. This ensures you have a carefree trip on your own boat so you can enjoy the river with the four legged members of your family. Bringing your dog is only available on Scenic Float trips, not Whitewater trips. Please call for more information. 888-722-6505
What do I need to know about horseback riding?
The riding age limit for children is 6 years old and up. We recommend long pants and require closed toe shoes and whatever other personal gear you will need for the weather. You’re welcome to bring water (be sure to hydrate before your ride as well), wear sunblock and bring your camera (at your own risk). You may tip your guide at the end of the ride.