FAQ's

Here are some of the most commonly asked questions we get, plus some suggestions on what to bring and wear on your trip. For more detailed information about each trip, please visit our Adventure pages or call us at 888-722-6505 (MST).

Where are my photos?

If you haven’t received your photos, first be sure to check your spam folder.  If your photos are not there either, please email us at info@paradiserafting.com with your trip date, time, and who your guide was. 

 

If you are experiencing technical difficulties downloading your photos, please contact PicThrive directly at guests@picthrive.com 7 days a week.

**Please note that on rare occasions our camera and/or associated media card can potentially fail to cause the loss of photos. In these unusual instances, refunds will be issued for any pre-paid photos only.*

 

What time do we need to arrive before our trip?

Please check in 30 minutes prior to your trip time for rafting or horseback riding, and 15 minutes prior for scenic floats.  If you’re running late or need directions, please call us as soon as possible at 1-888-722-6505.  Unfortunately, we are unable to wait for late guests.  We will do our best to reschedule you **if possible**.  **Waivers for all participants MUST be signed before check-in.**

 

What is the cancellation policy?

A 48-hour cancellation notice is required for a refund. Any cancellation that is not 48 hours before your scheduled departure will be charged the total cost of the trip.  No shows/late guests will be charged the full price of the trip. PLEASE give us a call if you are expecting a delay or are not able to go on the day of your scheduled trip. We would be happy to reschedule your trip. You can reach us at 1-888-722-6505.  **You must speak with a staff member to cancel, do not leave a message to cancel.**

We DO NOT cancel due to rain but we do have the right to cancel a trip for safety reasons.  Please call us at 888-722-6505 if you have any questions or concerns about the current weather or river conditions. 

 

How big will the rapids be?

The section of the Yellowstone River that you’ll be rafting on will have Class II and Class III rapids. These are rolling rapids with no waterfalls or drops. The rapids are suitable for everyone throughout the entire season, but they are biggest in the early season (May and June) after the snow melts and slow down later in the summer and fall.  Please call us the day before your adventure if you would like to get an estimate on the river class and length of your trip.  **All of our adventures take place outdoors; therefore, we cannot guarantee trip length or size of rapids due to water flow.**

 

Is transportation included?

Yes, transportation to and from the river is included.  Transportation to check-in points, i.e. to the office, shop, or corrals, IS NOT included.

 

Do I need experience?

Nope, the Yellowstone River is fun for the whole family without being technical or requiring a high skill level. Anyone who is physically able will paddle and anyone who’s too young or does not want to paddle can sit in the middle of the raft. You will be given safety instruction before departure and you may ask questions at any time. We want you to feel comfortable at all times.

 

Are there age limits on the adventures?

Age limits can vary by adventure, for more detailed information about each trip, please visit our Adventure pages or call us at 888-722-6505 (MST).  **All riders will have their own horse, there is no riding double.**

 

Do I need special gear?

All gear is included: helmet, lifejacket, booties, splash jacket, and wetsuit (if needed).

What should I wear on my trip?

 

Rafting & Floating:  The weather in Southwest Montana is ever-changing and often unpredictable, please dress accordingly.  Athletic wear, river friendly shoes, and fleece are strongly recommended.  Wear clothes that will dry quickly and that you don't mind getting wet.  **A good rule of thumb is no cotton.**

 

Riding:  The weather in Southwest Montana is ever-changing and often unpredictable, please dress accordingly.  We recommend long pants and layers.  You will be riding at a higher elevation and through the wilderness so we do recommend taking a light jacket or sweatshirt with you. The Horseback Rides do go in the rain unless the Wranglers deem the trails are unsafe. You will need to bring your own rain gear, the corrales do not have clothing of any type.  **Closed toe shoes are required.** 

 

What should I bring?

 

Rafting:  Water bottle, be sure to hydrate before your trip as well, sun block, and sunglasses.  Bring your camera and/or phone at your own risk.  You may want to bring a towel and a change of clothes as well, we do have changing rooms available.

 

Floating:  Water bottle, be sure to hydrate before your trip as well, sun block, and sunglasses.  Bring your camera and/or phone at your own risk.  You are welcome to bring something to drink (no glass).

 

Riding:  Water bottle, be sure to hydrate before your ride as well, sun block, and sunglasses.  Bring your camera and/or phone at your own risk.  Each saddle has a small saddle bag for a water bottle, small camera, or your jacket.  Do not wear fanny packs or a large camera on your body, you could hurt yourself if you fell off the horse and onto one of these items. If you have concerns about bugs, you must put your bug spray before you leave for your ride or at your car. Do not spray bug spray around the horses.

 

Will there be photos of our trip?

 

Rafting: Yes, we have a photographer who takes amazing photos that will be available for viewing and to order after your trip.  You also have the option of pre-purchasing your photos at booking for $10 off.

 

Floating & Riding: No, you will want to bring your own camera.  There will be all kinds of great photo opportunities!

May I bring my dog?

Yes, we are dog lovers too, however you will need to book a private boat and dogs are only allowed on Scenic Float trips, not Whitewater trips or trail rides.  This ensures you have a carefree trip on your own boat so you can enjoy the river with the four legged members of your family and be courteous to other guests.  Please call for more information at 888-722-6505 (MST). 

 

Do I need to tip my guide(s)?

Tipping is not required, but is encouraged.  **Gratuity is not included.**

 

Is lunch included?

Lunch may be provided on certain adventures.  Please visit our Adventure pages or call us at 888-722-6505 (MST). 

Is there a weight limit?

There is no weight limit and all abilities are welcome. If you any questions or concerns, please call us at 888-722-6505 (MST)**All riders will have their own horse, there is no riding double.**